1. What is a Gift Card?
A Gift Card is a prepaid card that can be used to purchase jewellery items, coins and bars from sencogoldanddiamonds.com OR at any of our 160+ stores. It's a thoughtful and versatile gift for any occasion.
2. How can I purchase a gift card?
You can purchase a gift card either online through our website or in-store at any of our locations. Simply choose the desired amount and follow the instructions to complete the purchase.
3. What denominations are available for the gift cards?
Our gift cards are available in various denominations to suit your budget and gifting needs. Common denominations include ₹1,000, ₹2,500, ₹5000, ₹10,000 and ₹20,000. However, customer can buy any amount of their convenience ranging from ₹500- ₹50,000.
4. Can the gift card be used online and in-store?
Yes, our gift cards can be used both online and in-store for purchases. Simply enter the card details during the online checkout process or present the physical card at the store.
5. Is there an expiration date for the gift card?
Yes, Senco Gift Cards are valid for 305 days from the date of issuance. The extension of the validity period is not possible under any circumstances.
6. Can the gift card be reloaded with additional funds?
At this time, our gift cards cannot be reloaded with additional funds. However, you can purchase multiple gift cards to increase the total amount.
7. What if the purchase amount exceeds the gift card balance?
If the purchase amount exceeds the gift card balance, the remaining balance can be paid using another accepted payment method, such as a Debit Card, Credit Card, UPI, Net Banking, Wallet, or Cash at the store.
8. Can the gift card be returned or refunded?
Gift cards are non-refundable and cannot be exchanged for cash. However, they can be used to purchase any jewellery items available at sencogoldanddiamonds.com and in our store.
9. Is the gift card transferable?
Gift cards are transferable and can be given to another person for use. However, the first user will be the default owner of the card and further transfer of the card or balance (if any) is not possible.
10. How can I check the balance of my gift card?
You can check the balance of your gift card online through our website or by contacting our customer support team. Please note: The gift card balance can be checked only after 48 hours from the time of issuance.
11. How many Gift Cards can be used in one transaction?
You are eligible to redeem multiple Gift Cards in one transaction at sencogoldanddiamonds.com and at the Stores for purchasing jewellery.
12. What exactly does the recipient receive when I send a Senco issued Gift Card?
On the date of your purchase, an email is sent to the recipient informing him/her of your gift. The email contains card details such as the card number, card value, sender name, personal message, instructions to redeem, etc.
13. What can I do to ensure that the Gift Card is delivered to the recipient?
We adhere to the industry's best practices to ensure the successful delivery of the Gift Card email. It is possible that some emails may treat the Gift Card as Spam/Junk. Please ensure that:
1. The correct email address of the recipient is provided;
2. The recipient's e-mail inbox allows emails from the domain '@sencogoldanddiamonds.com'
14. What happens if I need to return something I purchased with my Gift Card?
Partial or full Payment made through Gift Card will be refunded to the customer’s bank account.
15. When is the Senco issued Gift Card sent to the recipient?
The Gift Card email is typically sent to the recipient within 24 hours of your purchase. If a Gift Card has not arrived within a reasonable timeframe, please ensure that the recipient checks the e-mail' Spam/Junk' inbox before contacting the Senco Customer Support Team.
16. Where the Gift Cards cannot be used for purchase?
Gift Cards cannot be used to make credit card payments or any account deposits. Gift Cards are non-refundable following the loading of funds onto the Card. Gift Cards cannot be exchanged for cash. Cash cannot be withdrawn from the available balance of a Gift Card.
17. How can I purchase a Senco Gift Card?
To purchase a Senco Gift card, please follow the below-mentioned steps:
1. click on the Gift Card option on sencogoldanddiamonds.com.
2. Then, on the 'Buy Gift Card' option.
3. Select Purpose for buying.
4. Select or enter the Gift Card value.
5. Select Template and GIF
6. Enter the recipient's Name, Phone Number and email address.
7. Put the Special Message
8. Make payment using your Credit card, Debit card, Net Banking, UPI and Wallet
9. On successful payment, the Gift Card details will be sent to the recipient’s email addresses and an acknowledgment email to the purchaser.
18. I just received a Senco Gift Card. How do I use/redeem it?
Select any of the desired Products to your cart, on your Checkout screen place the Gift Card number and validate with OTP to check the balance. Once the gift card has been verified successfully, you can put the amount as it is convenient to proceed further with the Gift Card Redemption. Please note: The gift card can be redeemed only after 48 hours from the time of issuance.
19. Is there any limit to purchasing a Gift Card?
Yes, you can purchase a total of 5 Gift Cards at a time with a total value of Rs. 5,00,000.