EASY RETURNS
We strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.
GOLD AND SILVER COINS ARE NOT ELIGIBLE FOR RETURN.
How to Initiate the Refund Process?
1. The customer can return the product in case of wrong size being ordered, product got damaged on delivery within 7 days from the date of delivery, customers should contact Senco Gold & Diamonds customer support on 1800-103-0017 or write to customerfeedback@sencogold.co.in
2. We shall not entertain any return request made after 7 days from the date of receiving of the product.
3. In case if you want to return the product Please mail us : customerfeedback@sencogold.co.in or you can directly call our customer service helpline number: 1800-103-0017 & we will arrange reverse pick up at your doorstep.
Cancellation Policy:
If you wish to cancel your order, please contact our customer care team at customerfeedback@sencogold.co.in or call at 18001030017.
Before Shipment:
1. Upon receiving your cancellation request before the order has been shipped, we will cancel the order from our end.
2. A refund will be initiated to the original payment source within 7-10 business days.
After Shipment:
1. If you wish to cancel your order after it has been shipped, please do not accept the delivery when it arrives.
2. Reject the acceptance of the product at the time of delivery.
3. Once we receive the returned product at our facility, we will initiate the refund process.
4. The refund will be processed to the original payment source within 7-10 business days from the time we receive the product.
Refund
We shall process the refund once we receive the product intact.
Requirement For valid Refund
The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Refund TAT (Turn around Time)
Once the refund process has been initiated, the amount will be directly refunded to your account through NEFT/RTGS within 7-10 working days from the day of receipt of the returned product(s) at the warehouse of Senco Gold.