We strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.

How to Initiate the Refund Process?

  1. If there is damage to an item upon delivery, Customers should contact Senco Gold customer support on 1800-103-0017 or write to customerfeedback@sencogold.co.in within 15 days from the receipt of product.
  2. We shall not entertain any request after 15 days from the date of receipt of the product.
  3. Once your package is ready, just call our customer service team and we will arrange to pick it up at your doorstep.


We shall process the refund once we receive the product. The product must be in unused condition & unbroken condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode within 10 working days from the receipt of returned product(s) at the warehouse of Senco Gold.